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Contact us
If you didn't find your answers using the HELP or FAQ, please send us a message or you can contact us directly through email or phone.
E-mail: info@MyCymall.com
Business Hours: Monday thru Friday 9:00 am to 5:00 pm Pacific Standard Time
MyCyMall.com
269 S. Western Ave. #160
Los Angeles, CA 90004
Payment
We accept the following forms of payment for your online purchases: Visa, MasterCard, Discover, and American Express.
Alternative forms of payment:
1. www.paypal.com
2. Google Checkout
Questions about payment? Please feel free to contact us.
Ordering
CUSTOMER CARE AND SATISFACTION
At the same time providing our customers with quality merchandises at competitive prices, our customer service and customer satisfaction are of utmost importance to us. Our merchandises are 100% authentic, or your money back is GUARANTEED. We appreciate your business and thank you for visiting our website. If you have any problem with your purchase, we want to know as soon as possible. Please visit our Contact Us page.
How long does it take to process my order?
Orders are normally processed within 3 to 10 business days, if not sooner. mycymall.com will notify you if your shipment will be delayed for any reason.
Can I cancel an order?
An order cancellation request must be received within 12 hours of placing your order. Please contact us to cancel your order.
How do I check the status of an order?
You can visit my account page or order status page to check your order status.
Shipping& Delivery
How do I calculate the shipping cost on an order?
To find out the total cost of your order, simply add the product(s) you would like to purchase to your shopping cart. You can then view your shopping cart to get the total cost of your order, including the cost of the shipping.
How much do you charge for shipping?
We charge a flat rate for shipping based on the weight of the item(s) being shipped. Our shipping prices are VERY reasonable!
Who do you use to ship?
We utilize UPS for most deliveries, and will on occasion utilize USPS.
We usually ship within two business days but delivery period will vary with destination and the shipping method you choose.
We will ship from Monday through Friday. Shipment confirmation with tracking information will be provided via email.
USA
UPS Ground
UPS 3 Day Select
UPS 2nd Day Air
UPS Next Day Air
Orders to PO Box, HI, PR, AK, APO, FPO are shipped via USPS
CANADA
Ships via USPS Express Mail® International (Arrives in 5 business days) or USPS Priority Mail® International (Arrives in 6 - 10 business days)
Please note, you may be subject to import duties and taxes once a shipment reaches your country. We are not responsible and have no control over these duties and fees.
INTERNATIONAL
Ships via USPS Express Mail® International (Arrives in 5 business days) or USPS Priority Mail® International (Arrives in 6 - 10 business days)
Please note, you may be subject to import duties and taxes once a shipment reaches your country. We are not responsible and have no control over these fees. International orders must be shipped to the cardholder's address.
Can my purchases be dropshipped?
Yes, we will dropship your order at no additional charge. We do require a written agreement, via mail or fax, in which you agree to allow us to charge your credit card (if appropriate) and ship the order to a different address. We do not include an invoice in the package and we will put "point of origin" as the shipper. We keep our identity confidential for your protection.
We do not dropship orders outside of the United States.
Click here for the dropship form.
Returns and Refunds
We pride ourselves in handling returns and refunds in a professional and expedient manner. Please familiarize yourself with the following to make sure that you are aware of all contingencies when you place an order with mycymall.com
Our returns policy gives you up to 14 days after the ship date to request a return or full refund minus shipping if you are not satisfied with our merchandises for any reason. (Item must be in its original condition new and unused with all its features that came with the item.)
* All wholesale sales are final except for the case of defective items and items shipped in error.
Privacy Policy
What information do we collect?
We only collect information that you submit. You submit information to us on three occasions:
1. When you create an account, you are prompted for your address and other personal information.
2. When you update the information in your account, the information we have about you is updated.
3. When you complete an order, you are prompted for your credit card information. An order cannot be completed without a valid credit card. This is the only time you will be asked to provide your credit card.
You will be prompted for this information during the account creation, account updating, or purchasing processes. We will never ask you for your credit card information via e-mail. If you receive an email requesting this information, do not respond with your information. You only have to submit this information on our secure site at the time you create an account and complete an order. If you are skeptical about a request for information, do not submit it until you are certain of its purpose. You may contact us for further information.
How do we use the information we collect?
Your information is solely and exclusively used to complete and ship your order, to contact you to resolve or advise of any concerns with the order, and to contact you via e-mail if we need to ensure that your order was handled properly.
Who has access to the information we collect?
Only those people who need to see your information to fulfill your order have access to your information, and do not have access to your credit card information. Your credit card information can only be viewed in a situation of a charge dispute or investigation prompted by yourself, and only by individuals in a trusted supervisory or management capacity.
Do we share the information we collect?
mycymall.com does not, under any circumstances, share, sell, or otherwise make available any information about yourself, your location, your purchase, your purchasing habits or purchasing history, your e-mail address, your credit card, or any other information collected during your business transaction with us to any third party, with the exclusion of information required to complete your order with our warehouse, which is limited to your shipping address.
Is the information we collect secure? How do I know my credit card information is secure?
Yes. We use 128-bit Secure Sockets Layer (SSL) encryption for all information you submit to us and all transactions are completed over a secured connection. Only you and mycymall.com can access any information exchanged over that connection. if there is a picture of lock in the lower right corner of your screen, then the page is secure.
If you have any questions regarding our privacy policy and practices, please contact us.
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